Updated October 24, 2026
Delivery, cancellation & refunds
Digital delivery
A paid plan becomes available after the payment and any required provider review are verified. The plan and billing period shown at purchase determine the prepaid access period. A same-plan renewal adds time to the current paid period; an upgrade to a higher plan starts after the already-paid period.
Cancellation
Plans are prepaid for a finite period and are not automatically renewed or charged to a saved card. An Owner can cancel a plan from billing. Cancellation does not remove already-paid access, which remains available until the paid period expires. A cancellation by itself is not a refund request.
Seven-day full refund
We provide a full refund for a plan purchase when you request it within seven calendar days of that payment. This applies to each prepaid plan purchase, including a renewal. We submit the refund through the original payment method; the payment provider or bank controls how long it takes to appear.
How to request a refund
Email support within seven calendar days of payment. Include the Bayvo account email and the payment reference. Never include a full card number, card security code, or banking password. This policy does not limit any rights that apply under mandatory consumer law. Send the request to [email protected]. Contact